Cookie Monster Onesie

1. What materials is the Teddy Bear Crew Sweater made from?

Our sweater is made from a high-quality cotton-polyester blend, ensuring both softness and durability. It’s designed to be cozy, breathable, and perfect for everyday wear.

2. How should I care for my Teddy Bear Crew Sweater?

We recommend machine washing it in cold water on a gentle cycle and laying it flat to dry. Avoid bleach and tumble drying to preserve the design and fabric quality.

3. What sizes are available?

The Teddy Bear Crew Sweater is available in sizes S through XXL. Our sweaters are slightly oversized, but it is recommended to stick with your general size.

4. Is the teddy bear design printed or embroidered?

The teddy bear design is embroidered for a high-quality, durable finish that adds a unique and premium touch to the sweater.

5. Is the sweater unisex?

Yes, the Teddy Bear Crew Sweater is designed to be gender-neutral and looks great on everyone!

6. Can I return or exchange the sweater if it doesn’t fit?

Yes, we offer a 30-day return and exchange policy. Please ensure that the item is unworn and in its original condition. Contact our customer service team to initiate the process.

7. How long will it take to receive my order?

Shipping times vary based on your location. Typically, orders are processed within 1-3 business days, and shipping takes 5-7 business days. You’ll receive tracking information once your order is shipped.

8. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times may vary by region, and all options are available at checkout.

9. Is the sweater suitable for cold weather?

The Teddy Bear Crew Sweater is great for mild to cooler weather. While it’s not designed for extreme cold, it works perfectly as a layering piece in colder temperatures.

10. Can I buy the sweater as a gift and send it directly to someone?

Absolutely! We offer gift packaging options, and you can include a personal note at checkout. Simply select the gift option and provide the recipient’s shipping address.

Shipping Policy

1. Shipping Locations

We currently ship Worldwide.

2. Processing Time

Orders are processed within 1-2 business days after receiving your order confirmation. Please note that this does not include weekends or public holidays. You will receive a notification once your order has been shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery time is 5 to 10 business days. Shipping costs are calculated at checkout based on your location and order size.

• Insured Shipping: Estimated delivery time is 3 to 7 business days. Shipping costs are calculated at checkout based on your location and order size.

Please note that delivery times may vary based on the carrier and external factors such as weather conditions or holiday seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, shipping method, and the weight of your order. For orders over $35, we offer free standard shipping.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lumanara.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lumanara.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lumanara.com